Knowledgebase
How to update Your Records
Posted by Grace - Encirca Support on 28 October 2014 12:35 PM

Here are the three sets of procedures to update your customer records.


Updating whois contact handle:
1)  Login to your account here:  https://www.encirca.com/myaccount/

2)  Go to CONTACTS->MODIFY/QUERY CONTACT

3)  Enter the contact handle name  (example:  ENCIRCA-xxxx)

4)  Select query

5)  Select modify

6)  Make appropriate updates and changes

     a. IF YOU ARE TO CHANGE THE NAME, ORGANIZATION AND EMAIL ADDRESS, THERE IS AN OPTION TO UNCHECK BELOW.


Remove checkmark to opt-out of 60-day lock

Uncheck if you want to remove the lock. Then the old registrant will receive an email with the link and pin. Once request is confirmed, the gaining registrant will receive another email with pin. Once completed, the contact data will be updated.

7)  Enter your password in the “Secret Key Word” field

8)  Select continue

9)  Select confirm

Updating the customer records:
1.) Log in at https://www.encirca.com/myaccount/. 

2.) Under ‘Customer Record’, click ‘Modify Customer’, then enter your customer handle (CUST-xxxx). 

3.) Enter the new email address, password, and put “Y” in the Registration Agreement field, then  submit and commit.

 


Updating the ship to and bill to records:
1.) Login to: https://www.encirca.com/signin/

2.) Update the info (ship and billing info) 

3.) Hit Save